OPERATIONS
Troubleshooting
Identify the layer that failed before changing the computer.
Website works, API does not
The static website can be online while the compute backend is not deployed. Check /health on the configured API service, its HTTPS origin and the response content type. An HTML page is not a successful JSON API response.
Computer answers ping, remote admin does not
A VPN ping only proves network reachability. Windows SSH, RDP and WinRM each need their service, firewall rule and valid authentication. Establish one restricted administrator channel on the device before remote provisioning. Do not expose management ports publicly as a shortcut.
API key works but an action is denied
Check scope, account ownership, credential expiration and rental state. A read key cannot purchase. A provisioning or suspended computer is not an active control target. Revoking a key should be treated as permanent; create a new key rather than reusing it.
No available inventory
The computer may be unverified, allocated, in maintenance, unhealthy or awaiting cleanup. Do not edit the public count by hand. Resolve the underlying inventory/readiness evidence and let the allocator determine availability.
A process stopped but files remain
That is normal for persistent storage. Read memory and storage. Use a verified reset or deletion workflow only when authorized; rebooting is not a storage sanitization procedure.